Return Policy: Your satisfaction is very important to us.  If you are unhappy with a product purchased from Apex SPG.com, please call us immediately at 1-800-375-3942.  At Apex SPG.com we understand that satified customers who have referred their friends to Apex SPG.com have powered our growth.  Should a product need to be returned, please call us so that we can assign a "RA#" (return authorization number).  The RA# should be written on the outside of the package.  Please return any unsatisfactory products within 15 days.  As I am sure you would not want to purchase a item that ad been "used", items need to be in original "NEW" condition.